Returns / Refunds Policy
Australian orders
Our returns policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.
Please read the below carefully to determine if your product qualifies for return or refund.
Change of mind returns
If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:
- The items are returned within 7 days of delivery;
- You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items;
- The items have not been used or damaged in any way including that:
- o They are in their original packaging including manuals and all accessories; and/or
- o They are unopened (security seal intact), unused and in their original saleable condition.
Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded. You should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Online orders must be returned by mail only. Return delivery address details will be shared as your return is processed.
Any items returned that don’t comply with our change of mind returns policy are unable to be refunded.
Other returns
We will accept returns and provide you with a refund, exchange or repair where the product is:
- faulty or is not of acceptable quality, or
- significantly different to those shown or described to you, or
- not fit for its intended purpose, or
- unsafe.
Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.
International orders
You will not be entitled to a refund for the cost of the item or postage and handling if you do not receive your order due to one of the following:
- Your order is not collected, or
- Your order is rejected at the border, or
- Your order is returned to sender, or
- Fees or duties are not paid by you
Certain items may be restricted in your country and may be withheld at the border. We are unable to monitor across these import requirements for your country and it is your responsibility to ensure that what your order will be able to clear customs.
Warranties may not apply for certain goods purchased for use outside of Australia, except where required by Australian law.
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In the unlikely event of a reaction, we cannot be held responsible for any reactions or irritation. We encourage you to read the full ingredient list before you purchase the product to ensure the product is right for you. You can contact us via email before you purchase if you require information about a product before you purchase.
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To start the returns process, please email us for instructions, with your order details to MyGuiltyPleasuresCosmetics@Gmail.com within 7 days of delivery.
